Automatic tickets from WhatsApp
Every incoming conversation becomes a ticket with a number, status, and owner. Your customer notices nothing: they just get fast replies.
Help Desk + WhatsApp in one platform
Ticket system for customer support, directly on WhatsApp
The customer support software that turns every WhatsApp chat into an organized ticket: assignment to agents, priorities, SLA, full history, and AI-powered responses. Nothing gets lost, everything is measured.
✓ No credit card required · ✓ Set up in minutes · ✓ Support in Spanish
100%
of chats converted to tickets
0
missed or forgotten messages
3x
faster at resolving cases
24/7
first response with AI
The quick guide
What is a customer support ticket system?
A customer support ticket system is software that turns every customer request, question, or complaint into a numbered, trackable case (ticket), automatically assigns it to the right agent, and logs the entire history until resolution. That way, no message goes unanswered and the support team works organized and with metrics.
The difference between SMS EnLínea and traditional customer service software (based on email or web forms) is that tickets are born where your customers already are: WhatsApp. No apps to download, no portals to learn — your customer sends a WhatsApp message, and your team manages it as a professional case.
All-inclusive
A complete customer support software
The tools your support team needs to handle, organize, and resolve — without switching tabs.
Shared multi-agent inbox
Your entire support team works from the same WhatsApp number, with visibility of who handles what and without stepping on each other.
Assignment and transfers
Distribute tickets by department, workload, or skill. Complex case? Transfer it to another agent with full context included.
AI that classifies and replies
Artificial intelligence identifies customer intent, instantly answers FAQs, and only escalates to humans what requires it.
Priorities and response times
Define which cases are urgent and control first response and resolution times. Nothing gets left on “seen.”
Full customer history
Each ticket stores the entire conversation and past cases. Any agent picks up the context in seconds, without asking twice.
Tags and statuses
Classify by topic (shipments, billing, warranties…) and control the lifecycle: open, in progress, waiting on customer, resolved.
Internal team notes
Private comments between agents within the ticket — coordinate the solution without the customer seeing behind the scenes.
Reports and metrics
Tickets resolved per agent, average times, peak hours, and frequent topics. Decide with data, not intuition.
That simple
Your customer service program in 3 steps
1
Connect your WhatsApp
Scan a QR code and your number is linked. Incoming chats start turning into tickets immediately.
2
Invite your support team
Create agents, define departments and assignment rules. Each person sees only what corresponds to them.
3
Attend, resolve, and measure
The dashboard shows open tickets, AI handles repetitive tasks, and you monitor response times in real time.
The advantage
Why choose a WhatsApp-based customer service software?
- Your customers already use it. They don't have to register on a portal or check email: they write on WhatsApp like they would to a friend, with open rates over 95%.
- Faster response than email. A customer service program via email averages hours of wait time; via WhatsApp, your first response can be immediate thanks to AI.
- One number, the whole team. Forget the shared phone that gets lost or the agent who leaves with the chats. The company owns the conversation.
- Full traceability. Every case is logged with responsible person, times, and resolution — what serious customer service software should guarantee, but in your customers' favorite channel.
- Sales and support together. The same system manages support tickets and sales opportunities: if the customer wants to buy, the sales team handles it without switching tools.
For your industry
Customer service programs that adapt to your business
🛒 E-commerce and retail
“Where is my order?”, changes, warranties, and returns. Each case is a ticket with visible status and the customer always informed.
🏥 Clinics and health services
Appointments, reminders, results, and PQRs. History per patient and assignment to the right area without missed calls.
💻 Software and technical services
Level 1 technical support with AI and escalation to level 2 with transfers. SLA per customer plan and metrics per agent.
🏦 Financial and insurance
Requests, claims, and renewals with full traceability of each interaction — ideal for audits and compliance.
🎓 Education
Admissions, student support, and collections in one channel, with each request turned into a case that doesn't get lost.
🚚 Logistics and delivery
Delivery updates, rescheduling, and claims managed by priority, with automatic notifications to the customer.
Frequently asked questions
Common questions about the ticket system
What is a customer support ticket system?
It's software that turns each customer request into a numbered, trackable case, assigns it to the right agent, and records the full history until it's resolved. With SMS EnLínea, tickets are automatically created from WhatsApp chats.
How is it different from traditional customer service software?
Traditional systems rely on email or web forms, where the customer waits hours or days. With SMS EnLínea, the channel is WhatsApp: the customer writes as usual, and your team manages it with tickets, priorities, SLAs, and professional reports.
Does it work as a customer service program for small teams?
Yes. You can start free with one agent and grow to teams of dozens of agents with departments, assignment rules, and reports. The system adapts to your size.
Do I need technical knowledge to use this customer service software?
No. You connect your WhatsApp by scanning a QR code, invite your team, and start serving. Initial setup takes minutes and requires no programming.
How are tickets created from WhatsApp?
Automatically: when a customer writes to your number, the system opens a ticket with their history, classifies it with AI, and assigns it to the right agent or department according to your rules.
Can the AI respond to tickets on its own?
Yes. The AI answers frequently asked questions instantly, classifies the customer's intent, and escalates to a human agent when the case warrants it — with full conversation context.
How much does the ticket system cost?
There is a free plan to start and paid plans from $19 USD/month depending on the number of agents and features. All include WhatsApp ticket management.
Turn WhatsApp into your professional help desk
Create your free account and manage your first ticket in less than 5 minutes.
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