Live chat attention
Handles every conversation instantly with natural responses. When it detects frustration, low confidence, or the customer asks for a human, it transfers to an agent with a case summary.
AI that sells, not just responds
Chatbot for WhatsApp with AI that serves, quotes, and sells 24/7
It's not a rigid menu bot: it's a WhatsApp chatbot with real AI that converses like a human, learns about your business, recommends products, generates quotes, closes sales, and hands off to a human agent when needed.
✓ Free plan to start · ✓ No coding required · ✓ AI included in your plan
24/7
automatic service, no schedules
<5s
first response time
+40%
of conversations resolved without human
∞
clients served simultaneously
The quick guide
What is an AI WhatsApp chatbot?
A WhatsApp chatbot is an automated assistant that responds to your customers' messages on WhatsApp without a human needing to be present. When it incorporates artificial intelligence, like SMS EnLínea's, it stops following rigid menus: it understands what the customer wants in natural language, learns from your business, and executes real actions like quoting, selling, or checking an order.
The difference compared to a traditional WhatsApp bot (with buttons and fixed responses) is huge: our chatbot converses, remembers context, adapts to your brand's tone, and knows when to transfer to a human agent. It's the difference between an answering machine and a true sales assistant.
Everything it does
The most complete WhatsApp chatbot
It doesn't just respond: it serves, learns, quotes, sells, and escalates to a human when needed.
Continuous learning from your business
The bot learns from your real conversations: you mark the chats it handled well and the AI absorbs them. Every day it responds more in line with your business, without manual training.
Sell products in your store
Searches your catalog, recommends the right product, sends it with photo and price, creates the order, and sends the payment link. It sells on its own, even in the middle of the night.
Automatic quotes
When a customer asks for prices, the bot puts together a professional quote with products from your catalog, number, and PDF. You approve it or let it send on its own.
Customer data extraction
While conversing, it captures name, company, NIT, email, and customer intent and records them in your CRM. Your leads are qualified without tedious forms.
Order and ticket inquiry
"Where is my order?" is resolved by the bot checking the status in real time. Fewer repeated questions for your team, immediate answers for the customer.
Understands audios and images
Does the customer send a voice note or a product photo? The bot transcribes or interprets it and responds. Truly multimodal, not just text.
Responds in any language
Detects the customer's language and responds in the same one. Serves local and international buyers without hiring more staff.
AI included in your plan
You don't need to hire OpenAI or configure external APIs: the AI is built into SMS EnLínea's plans (and if you want, you can use your own key).
Learns from you
A WhatsApp Business chatbot that improves every day
Most bots respond poorly because they don't know your business. Ours learns from your own conversations:
- Learns from real conversations. Instead of programming responses one by one, you mark the chats where your team responded well and the AI absorbs that knowledge and tone.
- Supervised practice mode. Before letting it loose on its own, the bot practices "in the shadows": it suggests responses without sending them and you rate them 👍 or correct them 👎. When it's ready, you activate it.
- Maturity meter. An indicator from 0 to 100% tells you how ready your chatbot is to operate on its own, based on volume, coverage, and accuracy.
- Configurable tone and personality. Define how it speaks (formal, friendly, with or without emojis), its name, and its greeting messages. Your bot sounds like your brand.
- RAG, not invented responses. The bot responds based on your real information (catalog, FAQs, documents), it doesn't make up data. More trust, fewer errors.
It doesn't just serve: it sells
The best WhatsApp chatbot also closes sales
- Recommends and shows products. The customer describes what they're looking for and the bot finds the product in your catalog, sends it with photo, price, and description.
- Creates the order and charges. It generates the order, sends the payment link (PSE, Nequi, card), and confirms when the payment comes in. Complete sale without you lifting a finger.
- Quotes with your real prices. Quotes always come out with your catalog prices (never invented) and use your design templates with your logo.
- Reusable quote templates. Design your templates once (with blocks, columns, logo) and the bot uses them for each automatic quote.
- Knows when to stop. If the customer hesitates too much or the case is sensitive, the bot transfers to a human agent before losing the sale. The best of AI and people.
That simple
Create your WhatsApp chatbot in 3 steps
1
Connect your WhatsApp
Link your number by scanning a QR code. No complicated APIs or months-long approvals.
2
Feed it your business
Upload your FAQs, connect your catalog, and mark good conversations. The AI learns in minutes.
3
Activate and sell
Test it in shadow mode, tweak, and turn it on. Your chatbot starts serving and selling 24/7.
Frequently asked questions
Common questions about the chatbot
What is a WhatsApp chatbot?
It's an automated assistant that responds to your customers' messages on WhatsApp without human intervention. SMS EnLínea's uses artificial intelligence, so it understands natural language, learns from your business, and executes actions like quoting, selling, or checking orders.
Is there a free WhatsApp chatbot?
Yes. SMS EnLínea has a free plan where you can create and test your chatbot. The AI is included in the plans, so you don't need to pay extra for OpenAI or configure external APIs to get started.
How is it different from a regular WhatsApp bot?
A traditional bot follows button menus and fixed responses. Our AI chatbot converses in natural language, remembers context, learns from your real conversations, recommends products, quotes, sells, and transfers to a human when needed.
Can the chatbot sell products on WhatsApp?
Yes. It searches your catalog, recommends the right product, sends it with photo and price, creates the order, and sends the payment link. It also generates automatic quotes with your real prices and templates.
Does it work with WhatsApp Business?
Yes. It works with your WhatsApp Business number and allows your whole team to serve from a shared inbox, with the chatbot as the first line of response and human agents available for cases that require it.
Do I need to know how to code to create the chatbot?
No. You connect your WhatsApp with a QR code, upload your FAQs and catalog, and mark good conversations for the bot to learn. All from a visual dashboard, without writing a single line of code.
Can the chatbot transfer the conversation to a human agent?
Yes, and it's one of its best features. When it detects frustration, low confidence, a sensitive topic, or the customer asks to speak to a person, it transfers the conversation to an available agent and leaves a case summary.
Your AI WhatsApp chatbot, ready today
Create your free account, connect your WhatsApp, and let AI serve and sell for you.
Create my free chatbot